Terms and Policies
Thank you for your business!
Please make sure you have checked our build lead times on home page before ordering your Quadrajet or service.
Carburetor Sales Policies:
Congratulations! You now own a carburetor restored carefully to make sure your will have years of enjoyment. This page explains our 6 month repair period if needed and lifetime commitment for our products and services.
Quadrajet Power LLC (QP) provides a service to repair decades old carburetors. All items serviced by Quadrajet Power LLC are considered old, worn and used. QP will do everything possible to revive the carburetor and maximize the potential.
All sales are final. No refunds for carburetor purchase, services or shipping.
Carburetor build order can be cancelled in 24 hours and refunded. A fee will be deducted from your refund to offset the paypal and/or credit card fees for the cancellation.
After this, a 10% order cancellation fee will be charged, as the carburetor and parts will have been pulled and placed in line for the service. No cancellation allowed after service begins.
Carburetors will be shipped signature required by your choice of UPS or USPS Priority. Insurance may be added at customer request for extra cost.
Damages in Shipping: Quadrajet Power LLC is not responsible for damages during shipping. If your item has been damaged during shipping, contact Quadrajet Power LLC for insurance information if applicable. You need to keep all packaging and materials for the carrier to view. The carrier is responsible for any insurance payments.
Returns for service: Contact QP within 6 months of original purchase if your QP built carburetor has issues that cannot be tuned out with enclosed tuning guide. If it is determined after discussion that there is a carburetor related issue, it must be returned to QP at buyer’s expense for service. QP will attempt to resolve the issues at no service cost to the customer and return promptly to the customer. Our reputation is critical for us and your satisfaction is most important. QP cannot be held liable for anything other than the carburetor you purchased.
Warranty is VOID if there are indications that the carburetor has been disassembled in any manner. All adjustments are external to the carburetor. Removing airhorn from main body, or base plate will void the warranty.
At QP’s discretion, a customer installed carburetor may be purchased by QP at core value only.
To return for service you must:
1. Email us at firstname.lastname@example.org or go to website www.quadrajetpower.com to receive RMA number. This number must be on outside of box. You will receive an email to complete with information to help us understand any issues so we can resolve them quickly for you.
2. Pack and box carburetor carefully and send to: Quadrajet Power LLC, 144 Majestic Oaks Dr. Boerne, TX 78006. Place detailed data of issues in box with your contact and return shipping information. Use heavy padding, foam and paper to ship. Do not use bubble wrap or Styrofoam.
3. Any returned carburetor with water, rust, varnish or other type of contaminate will automatically void warranty.
4. Any returned carburetor that indicates broken tamper seal, alterations, damages or misuse will automatically void warranty. Carburetor will be shipped back at customers expense. Customer can choose to have carburetor repaired at their expense plus return shipping.
5. Include original invoice. If within 6 months of original purchase, we will repair and return to you. If after 6 months, we will invoice you for needed items and return shipping.
6. Carburetor cannot be returned without approval. Contact us for the RMA. Without this, your shipment may be refused or returned at customers expense.
Inlet repair service
***NOTE*** This process involves risk that you accept with payment for this service. Many bodies have decayed, cracked, flared, or otherwise damaged through the years at the inlet. Not all can be repaired. We have done hundreds successfully. This service is at your risk. If we aren't able to repair the inlet, we do not charge for the inlet repair. We are not responsible for replacement of the body.
Parts Sales Policies:
Damages in Shipping: Quadrajet Power LLC is not responsible for damages during shipping. If your item has been damaged during shipping, contact Quadrajet Power LLC for insurance information if applicable. Keep all packaging and materials for the carrier to view. The carrier is responsible for any insurance payments. We will assist any way possible.
Returns: Contact us by email at email@example.com for RMA number.
Parts: Returns for credit are accepted within 30 days of original purchase if part is unused and remains in sealed shipping bag. If you believe the part to be defective, you may return within 30 days of purchase for replacement part only, no credit will be provided. Eligible returned items are subject to a 15% re-stocking fee and no returns are accepted after 30 days of purchase. Include a copy of the original invoice. Returned part must be in perfect resale condition and be in the original, unopened and sealed packaging. Shipping charges are non-refundable. All returns must be pre-paid by the customer unless Quadrajet Power was at fault and/or made an error by shipping a product different than product ordered.
All returns must be sent freight prepaid and insured to:
Quadrajet Power LLC, 144 Majestic Oaks Dr., Boerne TX 78006
NOTE: Any item returned for credit if approved is subject to at 15% restocking fee.
Cancelled Parts Orders: A fee of 10% will be deducted from your refund to offset the paypal and/or credit card fees for the cancellation.
Abandoned Carburetor Policy
Any carburetor left at our facility without payment or agreement for 6 months will be subject to sale. We are not responsible for any item left and abandoned.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Quadrajet Power LLC collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Quadrajet Power LLC